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IP Telephony & Integration

The user experience reviewed through the successful integration of IP telephony, collaboration and mobility

Expertise in interconnecting different IP telephony systems with products such as Skype for Business and Microsoft Teams makes nümad your partner of choice for integrating your IP telephony

 

nümad offers the following IP telephony integration services:

Audit of your current IP telephony environments
Analysis of your ability to migrate to SIP Trunks
Feasibility study for a switch to Skype for Business or Microsoft Teams
Network assessment and diagnostic analysis
Analysis & configuration of service quality (QoS)
Recommendation of equipment (SBC & others) and peripherals (phones & headsets)

Contact Center

Many companies do not achieve the expected performance following the implementation of their contact center. Very often, when a customer tries to reach your contact center, it is a last resort, and that’s why the service must be perfect. With its approach, expertise and network of partners, nümad will help you develop and maintain a high-performance contact center that guarantees customer satisfaction.

Resource allocation
Call traffic management
Automated call management
Integration of contact center solutions
a third party with Skype for Business and Microsoft Teams

Do you want to equip your agents in your contact center with high-performance devices?

Infolettre